Privacy Policy – India

1. GENERAL

Travinow Service Private Limited (hereafter referred to as "TRAVICABS", "we", "us", or "our") is the sole owner of this Privacy Policy. Unauthorized use, reproduction, or modification, in part or full, is strictly prohibited and may result in legal action.

1.1

We at TRAVICABS understand the importance of privacy and are committed to safeguarding the information provided to us by our Driver Partners and Operators. Please review this Privacy Policy carefully to understand how your data is managed.

1.2

This document outlines how TRAVICABS collects, stores, uses, and shares personal and non-personal data provided by users while interacting with our mobile applications (TRAVICABS Driver Partner App, TRAVICABS Operator App) and our website (https://travicabs.com). For the purpose of this policy:

• Operator refers to an individual or entity that lists their fleet on our platform for providing transportation services through employed drivers.
• Driver Partner refers to individuals offering services directly using their own vehicles. For Operators, this policy extends to include drivers employed under them.

1.3

By accessing or using our site or apps, you consent to the collection and use of your information as described here. You confirm that your drivers, where applicable, are aware and have consented to our use of their data as outlined.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personally identifiable information from you or drivers under your employment, including but not limited to:

• Full name, contact details, address, and government-issued identity/address proofs
• Bank account details and financial records, as applicable
• Information submitted through surveys or feedback forms
• Data collected through cookies (see Section 3.2)
• Access to your:
  • SMS and call records
  • Contact list
  • Media files and storage
  • Camera
  • Device ID and location
  • Internet/network connectivity
  • Logs and site usage behavior

2.2 Usage Information

We automatically gather data such as:

• IP address, browser type, OS, referring URL
• Session details like time, date, and duration of visits
• Transactions conducted via our platform
• Navigation behavior on our site and apps

2.3 Third-Party Tracking

We may use analytics and tracking tools (e.g., cookies, web beacons) from third-party providers to improve user experience and functionality. This data is aggregated and does not identify individual users.

3. HOW WE USE YOUR DATA

3.1

Your information is used for purposes including:

• Managing your account and access to our platform
• Facilitating transport services
• Sending administrative, promotional, or support communications
• Conducting surveys, internal audits, or analysis
• Preventing fraud and ensuring compliance with legal and regulatory norms
• Conducting background verifications or financial checks
• Enhancing platform security and user support
• Providing value-added services via third-party partners

3.2 & 3.3 Cookies

Cookies are used to:

• Customize user experience
• Understand site traffic and behavior
• Track location data for compliance and support
• Provide language/location-based personalization

You may disable cookies via browser settings, though doing so may affect functionality.

4. DATA RETENTION & SECURITY

4.1

Even after your account is closed, we may retain your data as long as required by law or for legitimate business purposes.

4.2 – 4.3

TRAVICABS does not request sensitive information via phone, email, or SMS. Beware of phishing attempts. We are not liable for any losses incurred due to fraudulent communication.

5. DATA SHARING & DISCLOSURE

5.1

By using our platform, you authorize us to share your data with affiliates, service providers, business partners, regulators, or agencies as per legal requirements and business needs.

5.2 – 5.4

We may disclose data:

• If required by law or legal processes
• To prevent financial crimes or suspicious activity
• In aggregate form for analysis or strategic planning

6. DATA SECURITY

We apply standard security protocols to protect your data. However, no digital platform can fully guarantee immunity against unauthorized breaches. We are not responsible for third-party misuse, data falsification, or losses resulting from Force Majeure events.

7. THIRD-PARTY LINKS

Our platform may include links to third-party websites or services. We are not responsible for their privacy practices or the accuracy of their content. Users should review third-party policies before providing data.

8. USER CHOICE

You may choose not to share specific information. However, this may restrict your access to certain features or services.

9. COMMUNICATIONS

By registering with us, you consent to receive communication via SMS, email, or app notifications for service-related or promotional purposes. This does not violate DND registrations or anti-spam laws.

10. CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time. Changes will take effect upon posting. Continued use of the platform implies acceptance of revised terms.

11. GRIEVANCE REDRESSAL

For any concerns or complaints related to your data or this policy, please reach out through the “Support” section of our website or mobile app.

12. GOVERNING LAW

This Privacy Policy is governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of courts in Purnia, Patna, Bihar, India only.